HELP AND INFORMATION
Frequently asked questions.
Everything you need to know about training with IMAJ — courses, payment, locations, accreditation, and what happens after you qualify.
01
General questions.
Who is IMAJ Aesthetics Academy?
IMAJ Aesthetics Academy is a premium UK beauty and aesthetics training provider founded by Jami-Leigh, bringing over 20 years of industry experience. We specialise in personalised, practical education with a maximum of three students per course. Our training includes ABT-accredited beauty courses, CPD aesthetics training and access to Ofqual-regulated Levels 2–7 aesthetics qualifications through our Surrey training partner. Training is available in Chelmsford, Essex; Banstead, Surrey; and Newton Abbot, Devon, with each location offering specialist courses. Our focus is on high-quality education, premium professional products and ongoing student support beyond the training day.
Where are you located?
IMAJ Aesthetics Academy offers professional beauty and aesthetics training across three UK locations: **Chelmsford, Essex:** Our IMAJ academy delivers ABT-accredited lash and brow courses, Beauty Fastrack and CPD aesthetics training. **Banstead, Surrey:** Our specialist training partner delivers CPD aesthetics courses and Ofqual-regulated Levels 2–7 qualifications. **Newton Abbot, Devon:** Our Devon training partner delivers ABT-accredited lash and brow courses, including Beauty Fastrack. Each location offers different courses, so please check the location listed on your chosen course before booking. All training is delivered in small groups, with a maximum of three students per course.
How many students do you have per course?
Every course at IMAJ Aesthetics Academy is limited to a maximum of three students, including our beauty, CPD aesthetics and regulated training programmes. We intentionally keep our classes small to provide personalised educator guidance, supervised practical training and individual feedback. This allows students to learn in a supportive, professional environment rather than a crowded classroom.
What support do I get after training?
All IMAJ students receive ongoing lifetime educational support following their training. Our support includes guidance on treatment techniques, professional products, practical questions, case studies and developing confidence after qualifying. Students can also access our private student support community, where applicable, to share experiences and ask questions. We believe professional education should extend beyond the classroom, and we're committed to supporting our students as they continue developing their skills and careers.
Do you offer a full refund if I can't attend?
Course places are reserved specifically for each student, and preparation begins once a booking is confirmed. Under our booking policy, course fees and deposits are non-refundable where a student chooses to cancel or is unable to attend, subject to applicable statutory consumer rights. If your circumstances change, you may request to move to another available training date in accordance with our Rescheduling Policy. The applicable notice requirements and rescheduling fees will apply. All requests must be made directly to IMAJ Aesthetics Academy, and a new date is only confirmed once approved by the academy. For full information, please see our [Terms & Conditions](https://www.imajaesthetics.co.uk/terms-and-conditions).
What is your rescheduling policy?
We understand that circumstances can change. If you need to amend your confirmed training date, the following rescheduling terms apply: **14 or more working days' notice:** A £50 rescheduling fee applies. **Less than 14 working days' notice:** A £100 rescheduling fee applies. **Less than 72 hours' notice:** Requests made within 72 hours of your scheduled training will result in the loss of course fees paid, subject to applicable statutory rights. All rescheduling requests must be submitted directly to IMAJ Aesthetics Academy by email at academy@imajaesthetics.co.uk or WhatsApp on 07795 396519. A new date is subject to course and educator availability and must be confirmed by the academy. Bookings cannot be transferred to another student. If your model becomes unavailable, you must still attend your scheduled training unless the academy instructs otherwise. Please refer to our Model Policy for the arrangements relating to outstanding practical work. [Read our full Terms & Conditions](https://www.imajaesthetics.co.uk/terms-and-conditions).
Do I need to provide my own model for my course?
Students are responsible for arranging suitable models for courses that require practical treatment assessments. The number of models required depends on the course. For example, our Beauty Fastrack Course requires two suitable models during the training day. If you're unable to arrange your own models, IMAJ offers an optional model sourcing service for £15 per model. This fee covers the administration involved in advertising, communicating with and attempting to arrange a suitable model. It does not guarantee attendance, as models are independent individuals who may cancel or become unavailable. If your model cannot attend, you must still attend your scheduled training unless instructed otherwise. Any outstanding practical work will be handled in accordance with the relevant course assessment requirements and our Model Policy. [Read our Model Policy and Terms & Conditions](https://www.imajaesthetics.co.uk/terms-and-conditions).
02
Courses and training.
Do I need experience to train with you?
Not necessarily! Many of our courses are designed for complete beginners, including Beauty Fastrack, HD Brows, Signature Lash Lift & Tint and selected entry-level aesthetics and facial training programmes. Some specialist courses require previous qualifications or experience. For example, our standalone Korean Lash Lift & Tint Course requires prior training in a suitable classic or signature lash lift technique. Our Beauty Fastrack Course is suitable for complete beginners and combines HD Brows, Brow Lamination, Signature Lash Lift & Tint and Korean Lash Lift & Tint in one practical training day. Beauty courses are generally available from age 16, while aesthetics training requires students to be at least 18. Certain qualifications have additional entry requirements. Please check the prerequisites on your chosen course page before booking. Our team can help you identify the most suitable training pathway for your experience.
Are your courses accredited and insurable?
Yes. IMAJ Aesthetics Academy offers ABT-accredited beauty courses, CPD-accredited aesthetics training and Ofqual-regulated Levels 2–7 qualifications through our specialist training partner in Banstead, Surrey. Our regulated qualifications are awarded through ProQual, an Ofqual-recognised awarding organisation. **IMAJ Aesthetics Academy is also pre-approved with PolicyBee**, with a dedicated insurance arrangement designed to help students access appropriate professional treatment insurance following successful completion of their training. Certification is awarded once the relevant learning, practical assessments and course requirements have been successfully completed. Our team can guide students towards the relevant insurance application process. Policy acceptance and cover remain subject to the insurer's eligibility requirements and policy terms. [Access IMAJ's dedicated PolicyBee insurance page](https://www.policybee.co.uk/IMAJAESTHETICSACADEMY).
Are models provided for my training?
Students are responsible for bringing suitable models to courses that include practical treatments. We recommend arranging your models in advance to ensure they meet the treatment requirements and are available for your scheduled training. If you need assistance, IMAJ offers an optional model sourcing service for £15 per model. This covers the time and administration involved in finding and arranging potential models. As models are independent individuals, attendance cannot be guaranteed. If a model cancels or is unable to attend, your scheduled course will still proceed unless the academy confirms otherwise. For beauty courses, outstanding practical work may be completed through an approved case study. For injectable aesthetics or regulated assessments, the educator will advise how the required supervised practical assessment must be completed. [View our full Model Policy](https://www.imajaesthetics.co.uk/terms-and-conditions).
Do you provide kit or do I need to buy products?
At IMAJ Aesthetics Academy, we believe students should learn using premium professional products from the very beginning. All products required for your practical treatments are supplied during your training day, allowing you to experience the professional brands and techniques used by our educators. We also provide students with a digital, clickable kit list containing the products used during their course, with convenient purchasing links. This allows you to choose which products you would like to invest in for your own business, rather than having the cost of a compulsory take-home starter kit added to your training fees. Our approach combines premium education with flexibility, allowing students to build their professional kit around their individual needs and budget.
What is included in the Beauty Fastrack Course?
Our Beauty Fastrack Course is an intensive, beginner-friendly training programme that combines four ABT-accredited qualifications in one practical training day: - HD Brows - Brow Lamination - Signature Lash Lift & Tint - Korean Lash Lift & Tint The course costs £899, compared with £1,396 when booking the four qualifications individually — saving you £497. Students train using premium professional products, in small groups of no more than three, and receive a digital, clickable kit list and ongoing student support. Training is available in Chelmsford, Essex and Newton Abbot, Devon. [Explore our Beauty Fastrack Course](https://www.imajaesthetics.co.uk/beauty-fastrack-course).
How many models do I need for the Beauty Fastrack Course?
You'll need two suitable models for your Beauty Fastrack training day. The first training module covers HD Brows, Brow Lamination and Signature Lash Lift & Tint. The final module covers Korean Lash Lift & Tint. Students are responsible for arranging their own models. If you need assistance, we offer an optional model sourcing service for £15 per model. This fee covers the administration of sourcing potential models and is non-refundable. As models are independent individuals, attendance cannot be guaranteed. If a model becomes unavailable, you must still attend your scheduled training unless instructed otherwise. Any outstanding practical requirements will be explained by your educator.
What's the difference between a Signature Lash Lift and a Korean Lash Lift?
Both treatments are designed to enhance the appearance of natural lashes, but they involve different techniques, product application methods and professional approaches. Our Signature Lash Lift & Tint Course teaches traditional lash-lifting techniques, while our Korean Lash Lift & Tint Course focuses on the specialist Korean method taught at IMAJ. Students enrolling on our standalone Korean Lash Lift & Tint Course must already have completed appropriate Classic or Signature Lash Lift training. Complete beginners can instead enrol on our Beauty Fastrack Course, which includes both lash lift qualifications alongside HD Brows and Brow Lamination.
What happens if I don't complete my practical assessment on the training day?
Certification is awarded once all required theory, practical assessments and course criteria have been successfully completed. If you're unable to complete a practical assessment during your scheduled training, your educator will explain the outstanding requirements and the appropriate next steps. For eligible beauty courses, this may involve completing an approved case study. For injectable aesthetics and regulated qualifications, further supervised practical assessments may be required, depending on the qualification and awarding body's requirements. Attending a training day does not automatically guarantee certification. All students must demonstrate the required knowledge and practical competency.
03
Payment and finance.
Can I pay monthly?
Yes. For courses under £600, split the cost over 3 months with Klarna, PayPal Pay in 3, or Clearpay. Higher-value courses qualify for genuine 0% finance, from 3 months up to 10 or 12 months depending on total cost. Our L3-L7 Regulated Pathway bundle (£12,195) qualifies for 0% finance over 3 years. Apply via our finance form; we review within 24 hours.
How do I apply for finance?
Fill out our finance application form and we'll review your application within 24 hours. We work with you to find a plan that suits your circumstances.
Is my deposit refundable?
Deposits secure your reserved training place and are deducted from your total course fee. Under our booking policy, deposits are non-refundable if a student chooses to cancel or cannot attend, subject to applicable statutory consumer rights. If you need to change your training date, you may request a reschedule in accordance with our Rescheduling Policy. Rescheduling fees and notice requirements apply, and alternative dates are subject to availability and confirmation by IMAJ Aesthetics Academy. [Read our full Terms & Conditions](https://www.imajaesthetics.co.uk/terms-and-conditions).
04
Regulated qualifications.
What's the difference between regulated and accredited?
Accredited and regulated courses offer different types of professional training and certification. **ABT-accredited beauty courses** are privately accredited treatment-specific programmes, such as HD Brows, Brow Lamination and Lash Lift & Tint. They provide specialist training and may support eligibility for appropriate professional insurance. **CPD-accredited aesthetics courses** provide continuing professional development in individual aesthetic treatments and techniques. **Ofqual-regulated qualifications** follow nationally regulated standards and are awarded by recognised awarding organisations. They involve specified learning outcomes, assessments and quality-assurance requirements. At IMAJ, we offer ABT-accredited beauty training and CPD aesthetics courses, alongside ProQual-regulated Levels 2–7 qualifications through our Banstead, Surrey training partner. The correct pathway depends on your experience, intended treatments and professional goals. Privately accredited certificates are not automatically equivalent to regulated qualifications.
Who is Pro-Qual?
ProQual is an Ofqual-recognised awarding organisation offering regulated vocational qualifications across a range of professional sectors. IMAJ Aesthetics Academy provides access to ProQual-regulated Levels 2–7 beauty and aesthetics qualifications through our specialist training partner in Banstead, Surrey. These qualifications involve structured learning and assessment, which may
Where are regulated courses taught?
All of our Ofqual-regulated Levels 2–7 beauty and aesthetics qualifications are delivered through our specialist training partner in Banstead, Surrey. Our Surrey partner provides the professional training environment, practical assessments and regulated qualification delivery required for these programmes. Practical training for our regulated qualifications is scheduled on weekdays, with additional study, portfolio work and assessments completed according to the requirements of the individual qualification. Our Chelmsford, Essex location delivers ABT-accredited beauty courses and CPD aesthetics training, while our Newton Abbot, Devon partner delivers ABT-accredited lash and brow courses. Regulated Levels 2–7 qualifications are not delivered at our Essex or Devon locations.
Can I enrol directly onto a Level 6 or Level 7 aesthetics qualification?
Entry onto our regulated Level 6 and Level 7 aesthetics qualifications depends on your existing qualifications, professional experience and the specific entry requirements of the programme. Not every Level 4 qualification provides direct entry to Level 6 injectable aesthetics training. For example, a Level 4 qualification in Laser and IPL does not automatically meet the requirements for our Level 6 Diploma or Level 6 Skin Boosters qualification. Our team can review your existing certificates and, where necessary, refer them to our Surrey training partner or awarding body for confirmation. We recommend contacting us with details of your qualifications before booking so we can advise you on the appropriate training pathway.
Do you accept Recognition of Prior Learning (RPL)?
We can review your previous qualifications and professional experience to determine whether you meet the entry requirements for a regulated aesthetics programme. However, IMAJ does not currently offer Recognition of Prior Learning (RPL) to exempt students from completing individual units, assignments or practical assessments. All students must complete the required learning, portfolio evidence and assessments for their chosen qualification. If you're unsure whether your existing qualification meets the entry requirements, please contact us before booking. We can arrange for your certificates to be reviewed where appropriate.
How long does the Level 3–7 Regulated Aesthetics Pathway take?
Our Level 3–7 Regulated Aesthetics Pathway is a structured programme designed to support progression through the relevant qualification levels. The overall completion time depends on your previous experience, study progress, portfolio work and practical assessment requirements. Practical training and assessments take place at our Surrey partner academy in Banstead, with practical sessions scheduled on weekdays. The complete pathway costs £12,195, with a £2,000 deposit and interest-free instalment options over up to three years, subject to the applicable terms. Please note that the finance repayment period is separate from the time required to complete your qualifications. [Explore our Level 3–7 Regulated Aesthetics Pathway](https://www.imajaesthetics.co.uk/l3-l7-aesthetic-practice-bundle).
05
Bookings & dates.
How do I book a course?
You can book directly online, message us on WhatsApp, or send an enquiry through our contact form. We respond within 4 hours, often much faster.
How far in advance should I book?
Bookings typically fill 2-4 weeks ahead, especially for weekend dates. The earlier you book, the better the date selection.
Can I change my training date?
Yes — we understand circumstances change. Get in touch as soon as possible and we'll work with you to find an alternative date that suits - please also see our rescheduling policy.
What happens if I arrive late for my training?
All students are expected to arrive on time for their scheduled training. Arriving more than 15 minutes late may result in you being unable to participate in the course, as lateness can affect practical assessments, scheduled models, educator availability and other students. Where participation is refused in accordance with our booking policy, course fees will be forfeited, subject to applicable statutory consumer rights. We strongly recommend planning your journey in advance and contacting the academy immediately if you anticipate any delays. Please refer to our Terms & Conditions for full details.
Can I transfer my course booking to another person?
No. All course bookings are made for the named student and are strictly non-transferable. Bookings cannot be sold, assigned or transferred to another person, including friends, family members or colleagues. If you're unable to attend your scheduled training, you may request a change of date in accordance with our Rescheduling Policy. All requests are subject to the applicable notice requirements, fees and training availability. [Read our Terms & Conditions](https://www.imajaesthetics.co.uk/terms-and-conditions).
06
After Your course.
When can I start taking clients?
You can begin offering treatments professionally once you have successfully completed your required training and assessments, received the relevant certification, arranged appropriate professional insurance and met any other applicable legal or professional requirements. IMAJ Aesthetics Academy is pre-approved with PolicyBee, providing students with a dedicated insurance application route following qualifying training. Some students may be ready to begin accepting clients shortly after completing their course, while others may benefit from additional practice or assessment before working independently. Our educators provide ongoing support to help students continue developing their skills and professional confidence after training. [Explore our PolicyBee insurance arrangement](https://www.policybee.co.uk/IMAJAESTHETICSACADEMY).
How do I get my first clients?
We teach you exactly this — how to photograph your work, how to price for value, what to post on social media, and the rebook strategy that turns one-off clients into loyal regulars. Beauty Fastrack also includes our "First 10 Clients" e-book worth £199.
What about insurance?
IMAJ Aesthetics Academy has a pre-approved insurance arrangement with PolicyBee, giving our students access to a dedicated insurance application route following their qualifying training. We've established this arrangement to make the transition from education to professional practice more straightforward, helping students understand the insurance options available for the treatments they've trained in. Our team can guide you towards the appropriate application process after successful completion of your course. Insurance cover and eligibility remain subject to PolicyBee's policy terms, the treatments being insured and any applicable individual requirements. [Visit IMAJ's dedicated PolicyBee insurance page](https://www.policybee.co.uk/IMAJAESTHETICSACADEMY).