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lash extensions


  • Leave them alone, particularly during the first few hours. The more you touch them, the more oils from your fingers get on them, the more strain on the lash root etc.

  • Keep them as dry as possible for at least 24. This means, it’s ideal if you don’t wash your hair during this time. However, if you need to, use only lukewarm water, and keep water off your eyes. This also includes avoiding steamy environments, very hot showers, spas, saunas etc. for 24 hours as a minimum. If it’s a very hot and humid day, try to stay out of the heat/sweat etc.

  • After the 24 hour mark, they are technically waterproof, however, if you exposing them to steam regularly or rubbing them from swimming lots, they won’t last as long – so just gently pat them dry when wet

  • If you have a very oily face, try to control this as much as possible with blotting papers, mattifying lotions etc. and by using oil-control moisturizer.

  • Make sure you are using oil-free products on your face, particularly eye makeup removers and cleansers.

  • Clean them properly, at least a few times a week with our foaming lash cleanser.

  • Let us know before your infill if you think you will need more time because you have lost more lashes than expected, or want to upgrade to a thicker set/more lashes.

  • Let us know if you have any concerns or questions – we’re always happy to help!


  • Don’t play with or pick at your lashes, rub your eyes roughly. If you are a picker, it can really damage your natural lashes

  • Don’t use oily products on your eyes or face i.e. facial cleansing oils, coconut oil, micellar water (near the eyes anyway) or oily makeup remover

  • Don’t use waterproof or oil based mascara or eyeliner (felt tip/pen-style liquid liner is usually fine, or we stock a range of suitable makeup items)

  • Don’t use baby wipes/makeup wipes/cotton pads to wipe makeup off them

  • Don’t try to remove them yourself – as it may damage your natural lashes. We can remove

  • Don’t put strip lashes on top of them unless you are prepared to lose a few of your own lashes when you try to take them off and work like a surgeon to get them off gently!

  • Don’t use eyelash curlers of any kind on them – they don’t like it need it and we can make them more curled at infills if you want to change anything.

  • Don’t try to light a cigarette on your toaster or stove-top (good life advice generally.. – but will also stop your lashes getting singed and frazzled on the ends!)

What is normal

  • Immediately after the lash application, some individuals with sensitivities can experience minor redness and dry eyes. We try to minimize this where possible, so we will ask if you are sensitive beforehand. In most cases, this disappears within an hour or so and there’s no need to worry. Of course, call us if you are concerned.

  • It’s normal to lose a couple of lashes every day (1-5). Don’t be alarmed if you notice them from time to time (as they are much larger than your natural lashes so you notice them!). The extension falls out attached to the natural lash when it is ready to come out, and a new baby lash takes its place. Some days you won’t lose any, other days you might lose 3 or 4. It’s completely normal and does not mean your eyelashes are all going to fall out!

  • Some lash growth cycles are faster than others. You may find every few months, your lashes shed faster than other times. It usually means that you have a lot of new growth, and when you come in we will see a lot more lashes we can lash! Other times they might still look great at 4 or 5 weeks, as they have not shed much.

  • No two sets of lashes are identical. We customize the styling, sizes, weights and curls to every individual’s eye shape, natural lash condition and tastes. Each style looks different depending on how own eye shape. So please be aware that your lashes will not look identical to your friends, even if you request the exact same thing.

  • Expect between 2 – 4 weeks before you need an infill. On average, our clients come back every 3 weeks. Sets consisting of more lashes (glam and volume) will usually last longer than those will less (full, lite). Shorter lashes usually last longer too.

What’s not normal

  • If you experience intense itching and or red/swollen eyelids in the first few days after the application. This could be a sign of an allergic reaction. Unfortunately, these are largely unavoidable – but luckily they are rare, and can be treated. Please contact us if you are worried at all about this.

  • Excessive shedding of extensions off the natural lashes in the first few days. This is uncommon – but please contact us if you feel they are shedding rapidly within the first 3 days of application so we can troubleshoot and/or assess your lashes.

  • If (after wearing extensions for a while) you find your eyes sometimes feel gritty and sandy – this can mean that you really need to clean your lashes more frequently/properly. Your stylist can assess your lash line and give advice on the best way to clean your lashes. Normally, every day cleaning with a lash wash will resolve this issue.


  • If you wish to maintain your lashes, usually between 2-4 weeks, you will require infills. Timing depends on factors such as:

  • Generally, the more lashes we apply, the longer they last (more to lose).

  • Shorter lashes will usually last a little longer/grow out neater than really long ones

  • How you treat them/makeup and cleansing habits

  • Your lash cycle and how fast you are shedding/growing lashes

  • Your skin type (oilier complexions usually shed lashes faster, dry hair/skin types usually last a bit longer

  • We will infill up to around 3-4 weeks, as long as at least 1/2 of the lashes have been retained well. Please let us know in advance if you think you will need more time than usual or want to add any additional services (i.e.brow shaping) in.

Before you come for your next infill:

  • It’s wise to book in advance 

  • Let us know if you would like anything changed, for example if you would like to upgrade to a thicker set, or try volume instead of classic. As we do need more time for thicker lasher looks

  • Make sure you aren’t wearing any eye makeup, that your eyes are perfectly clean. Unclean lids and lashes (particularly things we can’t see like lash mites – they thrive when lashes are never cleaned!) will prevent extensions from bonding well, and they may not last long – plus it means we spend more time cleaning your lashes, and less time applying lashes. Or arrive 5-10 mins early so you can remove makeup.

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